Shipping Policy
All orders placed between Monday and Friday before 3pm GMT will be shipped within 24 hours (excluding all UK public bank holidays)
*Shipping estimates are from the time of dispatch*
*Please be aware that transit times may change during busy periods*
COURIER INFO
We ship worldwide, we use Royal Mail for UK and DHL for our Worldwide Shipping service. All deliveries will require a signature upon delivery. Royal Mail & DHL services are fully tracked.
We are usually pretty quick at processing your order which means we are not able to make any amendments to your delivery address, the products you have ordered or cancel the order.
CUSTOMS, DUTIES & TAXES
All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and Unfortunately, we cannot calculate these charges prior to your order being placed and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery.If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Tennyson.
Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.
International returns initiated due to a refusal to pay duties and taxes will be subject to a £15 restocking fee which will be deducted from the refund amount.
If you are unsure of the Duties & Taxes threshold for your country, click here to find out.
SHIPPING COSTS
FREE WORLDWIDE SHIPPING IF YOU SPEND OVER £200
UK
Standard UK Shipping (5 days) - FREE
EU
Economy Delivery (2-7 days) - £12.00
INTERNATIONAL
Economy Delivery (2-10 days) - £12.00
*Shipping estimates are from the time of dispatch*
*Please be aware that transit times may change during busy periods*
COURIER INFO
We ship worldwide, we use Royal Mail for UK and DHL for our Worldwide Shipping service. All deliveries will require a signature upon delivery. Royal Mail & DHL services are fully tracked.
We are usually pretty quick at processing your order which means we are not able to make any amendments to your delivery address, the products you have ordered or cancel the order.
CUSTOMS, DUTIES & TAXES
All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and Unfortunately, we cannot calculate these charges prior to your order being placed and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery.If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Tennyson.
Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.
International returns initiated due to a refusal to pay duties and taxes will be subject to a £15 restocking fee which will be deducted from the refund amount.
If you are unsure of the Duties & Taxes threshold for your country, click here to find out.